At our company, we prioritize our customers' security and have strengthened security measures against fraudulent use of credit cards.
Recently, there has been an increase in fraudulent use of credit cards, and in response to this, we have introduced new security measures. If a transaction is deemed fraudulent, the system will automatically alert you. In such cases, the following responses may be possible:
1. Identity Verification: If fraudulent activity is detected, our representative will contact you via email or phone. At this time, in order to verify your legitimacy, you may be asked to provide certain information. Additionally, you may be requested to present identity verification documents (such as a driver's license or passport). We appreciate your cooperation.
2. Switching to Another Credit Card: Due to similar reasons, we kindly ask you to change to another credit card. We will provide guidance on the order of changes, etc., when necessary.
3. Guidance on Switching to Substitute Payment/Convenience Settlement: If it is determined that payment via credit card is unstable due to security concerns, we kindly ask you to change your payment method. We will provide guidance on the order of changes, etc., when necessary.
These measures are intended to strengthen the security related to your account and transactions, and we apologize for any inconvenience caused. Additionally, if you do not respond within a certain period of time to communications or inquiries from our company, we may cancel the relevant order.
If you have any questions or concerns, please feel free to contact us. Thank you very much for your understanding and cooperation.